Our website address is: https://hatchevent.com (“Website”). Please read the following Website Terms and Conditions (“Website T&C”), Privacy Policy, and Cookie Policy (collectively, “Website Conditions”) carefully before using the Website so that you are aware of your legal rights and obligations with respect to HatchEvent Pte. Ltd. (“HatchEvent”). By accessing the Website, you hereby acknowledge and agree to be legally bound by this Website T&C. If you do not accept this Website T&C, please discontinue the use of the Website immediately.

General Conditions

1. You hereby represent and warrant that:

2. HatchEvent reserves the right to update, change, modify, suspend, or discontinue the whole or any portion of the Website at HatchEvent’s discretion. HatchEvent may also restrict your access to parts of or the entire Website at HatchEvent’s discretion without notice or liability.

3. This Website T&C, as well as the Website Conditions, may be updated, amended, varied, deleted, or supplemented by HatchEvent where necessary to reflect changes in HatchEvent’s services, legal requirements, or policies. HatchEvent will notify of such amendments by posting on the Website and the amendments take effect upon posting on the Website. Should you continue accessing or using the Website after such amendments have been posted, you are deemed to have acknowledged and accepted the amended Website T&C and/or Website Conditions.

Site and Services

4. HatchEvent may offer one or more of the following services on or through the Website (each a “Service” and collectively the “Services”):

5. You acknowledge and agree that to access and use certain Services, you will be required to register as a member (see also our Terms of Use for Registration) and additionally shall be bound to strictly comply with the Terms of Use for Registration and/or any other applicable conditions that HatchEvent may prescribe in addition to the Website Conditions.

Content Use Conditions

6. You may not reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, podcast, webcast, distribute, sell, trade, or exploit for any commercial or other purposes, any portion of, or any access to:

7. You agree not to reproduce, display, or otherwise provide access to the Website and/or the Services on another website or server, for instance through framing, mirroring, linking, spidering, scraping, or any other technological means, without the prior written content of HatchEvent. You may not decompile, reverse engineer, or otherwise attempt to discover the source code of the Website or the Services.

8. To the maximum extent permitted under applicable law, you irrevocably and unconditionally formally waive, for the benefit of HatchEvent, and shall not assert against HatchEvent, any and all Moral Rights which may arise whether now or in the future and whether in Singapore or anywhere else in the world in relation to any content or materials created by you using and/or accessing the Website and/or Services.

9. You acknowledge and agree that:

Intellectual Property

10. The copyright, patents, trade marks, registered designs, and all intellectual property rights in Services and the Website, including (but not limited to) the copyright in text, graphics, logos, icons, images, videos, user interfaces, workflows, layouts, data compilations, software, source code, algorithms, platform features and the compilation of all Vendor and Event Organiser content, shall vest in and remain with HatchEvent.

11. The trade marks, logos, and service marks (“Marks”) displayed on the Website are the property of HatchEvent or other third parties, and all rights to the Marks are expressly reserved by HatchEvent or the relevant third parties (as applicable). You shall not use, copy, reproduce, modify, publish, upload, post, transmit, distribute, or exploit in any form any of the Marks without the prior written consent of HatchEvent or the relevant third party (as applicable). The name of HatchEvent or the Marks may not be used in any way, including (but not limited to) any use in domain names, company names, advertising materials, social media handles, marketing content, or digital products as a hyperlink without the prior written consent of HatchEvent.

12. The domain name on which the Website is hosted on is the sole property of HatchEvent and you may not copy, use, or adopt a same or similar name for your own use.

13. You shall retain ownership over any content you upload onto the Website, which may include texts, images, and other forms of media content. However, you acknowledge and agree that by uploading content onto the Website, you grant HatchEvent a non-exclusive royalty-free licence to display, modify, and use the content as needed to operate the Website. You further warrant and undertake that you have the necessary rights and permission to upload any such content onto the Website, and you agree not to upload content which may infringe the intellectual property rights of another party or any illegal materials. Nothing contained on this Website shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any HatchEvent trademark without explicit written permission. All goodwill arising from the use of HatchEvent trademarks shall inure solely to the benefit of HatchEvent.

14. Any unauthorised use of HatchEvent trademarks may constitute trademark infringement and unfair competition under Singapore law and applicable international regulations. HatchEvent Pte. Ltd. reserves the right to take legal action, including seeking injunctive relief, damages, and other remedies available under law.

15. HatchEvent may, from time to time, receive a take-down notice that purports to be given by or on behalf of the owner of the intellectual property rights of content or subject which is alleged to be infringed by your uploads or other activity on the Website. Such notices may be issued in a form prescribed by law including Part 6, Division 2 of the Copyright Act 2021, or other analogous provisions under applicable law. Where so, HatchEvent may be obliged under such law to comply with a compliance take-down notice to avoid infringement. You may be entitled in turn to issue a restoration notice of the content taken down, subject to your compliance with such law. In all such cases, and in the event of any take-down or restoration effected, you agree to indemnify and hold HatchEvent harmless HatchEvent from any liability or loss arising from or in connection with such notices, allegations, or claims relating to the same to the subject matter of any allegations, and you further agree to release HatchEvent from any liability of any description arising from HatchEvent’s due compliance with such laws, undertaking not to make any claim against HatchEvent or join HatchEvent in any proceedings in any capacity whatsoever.

Linked Sites

16. HatchEvent may provide links to other sites (“Linked Sites”) that may be of relevance or interest to users, which may include promotional materials of another party. HatchEvent has no control over, and is not responsible for, the content on the Linked Sites and/or any damage you may suffer from accessing, viewing, browsing or connecting otherwise with the Linked Sites (including without limitation any virus, spyware, malware, worms, errors, or other damaging material) or the availability of any content on the Linked Sites. By continuing to use and access the Website and/or the Services, you hereby acknowledge and irrevocably waive any claim against HatchEvent with respect to the Linked Sites.

Online Conduct

17. You hereby undertake, represent and warrant:

Disclaimers & Limitations

18. You agree that the Services are strictly provided on an “as is” and “as available” basis, and that your use of or reliance upon the Website and/or Services is at your sole risk and discretion. You acknowledge and accept that the Website and/or Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including, without limitation, problems which are inherent to the computer or device that you use to access the Website and/or Services), and that HatchEvent is not liable or responsible for any such problems or loss or damage which may arise from such problems.

19. HatchEvent makes no representation or warranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Website and/or Services. HatchEvent does not represent or warrant that:

to the fullest extent permitted under the law.

20. Furthermore, HatchEvent disclaims any and all liability or responsibility in relation to the content made available through the Website and/or Services, including (but not limited to) content which the users upload. All conditions, representations and warranties, whether express or implied, statutory or otherwise, including, without limitation, any implied warranties of non-infringement, are hereby excluded and disclaimed to the fullest extent permitted under the law.

21. You acknowledge that all statements, offers, information, details, and content by other users and other third parties on the Website should be used, accepted, and relied upon only with care and discretion and at your own risk. You acknowledge and agree that HatchEvent will not be responsible for any loss, damage, or liability incurred by you arising from such use or reliance.

22. You also acknowledge that the Website and Services may have a function to allow other users to upload content onto the Website and/or Services, and that such content may be offensive, annoying, or unlawful or may contain viruses and cause you damage. You acknowledge and agree that HatchEvent cannot be responsible or liable for such content which occur through no fault or negligence of HatchEvent.

Data Use and Privacy

23. Please do not upload or submit any personal data and information without first reading our Privacy Policy, which explains our data use and privacy practices in detail.

24. Where there are Linked Sites on the Website, such Linked Sites will have their own set of data protection and privacy practices. Should you choose to access the Linked Sites, you acknowledge and agree that you are responsible for reviewing the data protection and privacy practices of each individual Linked Site, and that HatchEvent will not be responsible for the data protection and privacy practice of these Linked Sites.

25. Additionally, the Website uses cookies, which are small text files placed on your device whenever you access or use the Website. These cookies collect information about your use of the Website and may be used to enable HatchEvent to improve your experience of the site. You may choose to opt out of the cookie functions, but note that doing so may limit your access and use of certain features of the Website. Kindly see our Cookie Policy which explains our use of cookies in detail.

Termination and Suspension

26. HatchEvent reserves the right to remove, suspend, or terminate any content made available on the Website and/or Services at their sole discretion, such as where HatchEvent receives a complaint from another user or is made known of any malicious activity taking place on the Website and/or Services. You agree that HatchEvent shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, remove, suspend, or terminate the operation of the whole or any part of the Website without assigning reason.

Privacy Policy

Effective date: 01 March 2026  ·  Last updated: 01 March 2026

Who we are

Our website address is: https://hatchevent.com. HatchEvent is a digital event–planning and vendor–matching platform designed to help Event Organisers (as defined below) and Vendors (as defined below) connect securely and efficiently.

Other terms used in herein shall have the meanings given to them in the Personal Data Protection Act 2012 (“PDPA”) (where the context so permits).

What Personal Data we collect

1. When users create an account, we collect the information required to provide our services. Users can include event organisers (“Event Organisers”) or vendors that can provide services to the Event Organisers (“Vendors”).

2. Event Organisers (which can include both corporate and individual Event Organisers) may provide their name, email, mobile number, gender, country of residence, and optional details such as address or special dates. Corporate Event Organisers may also provide company details. Vendors (which can include both corporate and individual Vendors) may provide business information such as entity name, website, contact details, service categories, media uploads, and membership preferences.

3. Whenever you log into your account, we also collect technical Personal Data such as IP address, browser type, device information, and interaction logs to improve platform security and performance. For more information on the other Personal Data that we may collect from you when you browse our website, please refer to our Cookie Policy.

Personal Data that you share with us

4. Please note that any Personal Data that you upload to our website such as the vendor profile or event pages may be viewed or downloaded by other users of the website depending on your listing visibility.

5. Accordingly, please take note of the following:

(a) if you upload images or videos to your vendor profile or event pages, you should avoid uploading media that contains embedded location Personal Data (EXIF GPS);

(b) you should avoid uploading images or audio recordings of other individuals unless you have already obtained their consent for the use of such images and audio;

(c) you should avoid uploading images or videos of children unless you have the consent of their parent or guardian.

Collection, use and disclosure of Personal Data

6. We generally do not collect your Personal Data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your Personal Data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the Personal Data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your Personal Data for those purposes, or (b) collection and use of Personal Data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional Personal Data and before using your Personal Data for a purpose which has not been notified to you (except where permitted or authorised by law).

7. We may collect and use your Personal Data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) verifying your identity;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

(d) managing your relationship with us;

(e) processing payment or credit transactions;

(f) any other purposes for which you have provided the information;

(g) transmitting to any unaffiliated third parties including our third-party service providers and agents who process, on our behalf, any payments you make to us, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

(h) any other incidental business purposes related to or in connection with the above.

Who we share your Personal Data with

8. We share your Personal Data only when necessary to perform the obligations in the course of or in connection with our provision of our services to you. For example:

(a) Event Organisers sharing request for proposals (“RFPs”) will have their event details shared with matched Vendors;

(b) Your Personal Data may be processed through automated fraud and spam detection services, payment verification systems, and security tools;

(c) Vendors submitting quotations will have their company information shared with the Event Organisers; and

(d) Vendors may elect to pay for a request for proposal lead (“RFP Lead”) in order to obtain more information about the event, which would better allow the Vendors to tailor their services to the event and improve the efficiency and quality of the services. Without prejudice to the generality of the foregoing, when an RFP Lead of the relevant event is purchased by the Vendor, HatchEvent may disclose information of Event Organisers to Vendors, such as the name, email address, and telephone number of the Event Organiser, as well as the date and time of the relevant event.

9. We also share information with third-party providers, agents, and other organisations we have engaged to perform any of the functions with reference to the abovementioned purposes set out in paragraph 7 above. For example, we may disclose your financial Personal Data to Stripe for the processing of your payments to us, SMS/Email gateways for OTP and notifications, hosting providers, analytics services, and security tools like reCAPTCHA.

10. We do not sell or rent your Personal Data to any third party.

Reliance on legitimate interests exception

11. [insert if there are processing of Personal Data based on legitimate interests, for example, processing of Personal Data to ensure detection and prevention of misuse of services]

How long we retain your Personal Data

12. For registered users, we retain the personal information provided in your profile for as long as your account remains active. Transaction Personal Data, invoices, RFPs, quotations, and membership records may be kept for compliance with regulatory or financial reporting laws. Vendor uploads and listing content remain stored until deleted or replaced by the user.

13. We will cease to retain your Personal Data, or remove the means by which the Personal Data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.

What rights you have over your Personal Data

14. If you wish to make (a) an access request for access to a copy of the Personal Data which we hold about you or information about the ways in which we use or disclose your Personal Data, or (b) a correction request to correct or update any of your Personal Data which we hold about you, you may submit your request via email to our Data Protection Officer at the contact details provided below.

15. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

16. We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

17. If we agree to your request for access to information, we may share the information with you via an exported file of the Personal Data we hold about you, including any information you have provided through registration, RFPs, quotations, or account activity.

18. If there is a requirement to update your Personal Data to ensure that it remains accurate, you can edit most of your account information directly on the dashboard at any time.

Accuracy of your Personal Data

19. We generally rely on Personal Data provided by you (or your authorised representative). In order to ensure that your Personal Data is current, complete and accurate, please update your own Personal Data through the dashboard that you have access to when you log into your account.

Where your Personal Data is sent

20. RFP-related Personal Data is shared only with selected vendors, while vendor quotation Personal Data is shared only with the requesting Event Organiser.

How we protect your Personal Data

21. To safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical, and technical measures such as password encryption, two-factor authentication for admin accounts, secure hosting infrastructure, and strict access controls to protect your Personal Data.

22. All sensitive actions, such as vendor verification or membership changes, are logged for security and accountability.

23. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Your consent

24. By registering on HatchEvent and providing your Personal Data as requested, you consent to the collection, use, and disclosure of your information in accordance with this notice.

25. Consent is stored within your user account. The consent that you provide for the collection, use, and disclosure of your Personal Data will remain valid until such time it is being withdrawn by you in writing.

26. You may withdraw consent and request us to stop collecting, using, and/or disclosing your Personal Data for any or all of the purposes listed above by submitting your request via email to our Data Protection Officer at the contact details provided below. Consent may also be withdrawn by deleting your account.

27. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us via email in the manner described in the prior paragraph.

28. Please note that withdrawing consent does not affect our right to continue to collect, use, and disclose Personal Data where such collection, use, and disclose without consent is permitted or required under applicable laws.

Contact information

29. If you have privacy concerns or wish to make a Personal Data request, please contact us at joni.wong@hatchevent.com.

Effect of notice and changes to notice

30. This Notice applies in conjunction with any other notices, contractual clauses, and consent clauses that apply in relation to the collection, use, and disclosure of your Personal Data by us.

31. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date: 01/03/2026

Last updated: 01/03/2026