Introduction

These Terms of Use govern your access to and use of HatchEvent (“the Platform”), including our website, tools, event services, vendor services, and any content or features made available through the platform. By creating an account or using HatchEvent in any way, you agree to these Terms of Use. If you do not agree, you must stop using the platform immediately.

Eligibility

To use HatchEvent, you must be at least 18 years old and capable of entering into a legally binding agreement. Businesses registering as Vendors must provide accurate business information and confirm that they are authorized to represent the company.

Account Registration

When registering as an Event Organizer or Vendor, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately if you suspect unauthorized access to your account.

Use of the Platform

You may use HatchEvent only for lawful purposes. You agree not to misuse the platform, attempt to access restricted areas, breach our security systems, or engage in harmful behavior such as spamming, fraud, uploading malicious files, or interfering with other users’ experiences. Vendors must ensure that all uploaded content, including images and descriptions, is accurate and does not infringe upon third-party rights.

Event Organizers (EO) Responsibilities

Event Organizers are responsible for submitting accurate event details, budgets, requirements, and timelines when creating RFQs (Requests for Quotations). EOs must not misuse the platform by requesting fake quotations, contacting vendors outside permitted channels, or failing to follow platform guidelines. By submitting an RFQ, you authorize us to share the necessary event information with matched vendors.

Vendor Responsibilities

Vendors must provide truthful information about their services, pricing, and availability. Vendors are responsible for ensuring the accuracy of their listings, service categories, and media uploads. A Vendor’s acceptance of an RFQ does not guarantee a contract; all agreements made between Vendors and Event Organizers occur independently of HatchEvent. Vendors must not use EO data for any purpose outside the specific RFQ or quotation process.

Payments and Fees

Certain features, such as vendor memberships, credits, sponsored listings, and EO RSVP packages, may require payment. All payments are processed securely through third-party payment gateways such as Stripe. Fees are non-refundable unless required by law or explicitly stated in our policies. HatchEvent does not guarantee the success of any vendor listing or the outcome of any event services.

Content Ownership

You retain ownership of any content you upload, including images, text, and media. By uploading content to the platform, you grant HatchEvent a non-exclusive license to display, modify, and use the content as needed to operate the platform. You confirm that you have the rights and permissions to upload such content, and you agree not to upload copyrighted or illegal materials.

Prohibited Activities

You agree not to engage in any activity that harms the platform or other users. This includes attempting to hack the system, data scraping, sending unsolicited messages, creating fake accounts, manipulating ratings or reviews, or misrepresenting your identity. Violations may result in account suspension or termination.

Reviews and Feedback

Users may leave reviews based on their experience. Reviews must be accurate, respectful, and free from offensive content. HatchEvent reserves the right to moderate, remove, or restrict any review that violates our guidelines. By submitting a review, you grant us permission to display it on the platform.

Suspension or Termination

We may suspend or terminate accounts that violate these Terms of Use, engage in fraudulent activities, or pose risks to other users or the platform. Termination may occur without prior notice in cases of severe misconduct. Suspended or terminated users may lose access to their data, listings, credits, or memberships.

Limitation of Liability

HatchEvent is a platform that connects Event Organizers with Vendors. We do not guarantee the quality, safety, reliability, or suitability of vendor services or event outcomes. Any agreements made between users occur outside of HatchEvent. We are not liable for losses, damages, or disputes arising from user interactions, service agreements, cancellations, or vendor performance.

Changes to These Terms

We may update these Terms of Use whenever necessary to reflect changes in our services, legal requirements, or policies. Significant updates will be communicated through the platform or by email. Continued use of HatchEvent after such updates constitutes acceptance of the revised terms.

Governing Law

These Terms of Use are governed by the laws of Singapore. Any disputes arising from the use of the platform shall be handled in accordance with applicable local laws and regulations.

Contact Information

If you have questions regarding these Terms of Use, you may contact us at support@hatchevent.com.